ALL SALES FINAL. Due to the limited-time / limited-edition nature of drops and pre-orders, all sales are final. No returns, exchanges, or order modifications after checkout.

Customer Service: Please email your order number and question to howdy@chromecowboy.com.

 

Pre-Orders & Drops Overview

• First shipping window: November 1, 2025 (the “Shipping Window”).

• Address confirmation: Before we ship, we’ll email all pre-order customers to confirm whether your shipping address or contact info has changed. If we don’t hear from you, we’ll ship to the address on file.

• Payment timing: We’ll collect your payment details at checkout. By placing a pre-order, you authorize Chrome Cowboy to capture payment at that time.

• Failed payments: If payment cannot be captured, we’ll email you to update your info. If not updated by the deadline in that email, your pre-order may be canceled and inventory released.

Note: Shipping windows are estimates and may shift due to production or carrier constraints. If timing changes, we’ll email an update.

 

Orders & Tracking

• You’ll receive an order confirmation after checkout and a shipping confirmation with tracking via email when your order ships.

• For the best support, any concerns about an order must be submitted in writing to howdy@chromecowboy.com within 14 days of delivery (include your order number).

Address Accuracy & Order Changes

• Please ensure all shipping and contact details are accurate at checkout.

• Pre-orders: You may request a shipping address/contact update before payment capture for your Shipping Window. Product, flavor, quantity, or item changes are not available.

• After payment is captured, we’re unable to make changes.

Shipping & Delivery

• Any timelines shown at checkout are estimates and can vary with carrier volume, weather, or release demand.

• If a package is refused, unclaimed, undeliverable, or returned due to an incorrect address or failed delivery, it may be treated as a final sale. If reshipment is possible, additional shipping fees will apply.

Lost, Stolen, or Damaged in Transit

• Once an order is transferred to the carrier, title and risk pass to the customer. We are not responsible for lost, stolen, or carrier-damaged shipments.

• For packages marked “delivered” but not received, please file a claim with the carrier. We can help guide you—email howdy@chromecowboy.com with your order number.

Damaged or Incorrect Items

While all sales are final, if your order arrives damaged or you receive the incorrect item, contact howdy@chromecowboy.com within 5 days of delivery with:

1. Your order number

2. A description of the issue

3. Clear photos of the item and the shipping packaging (inside and outside)

Subject to review and availability, we may repair, replace, or provide a refund/credit at our discretion. Packaging/boxes may show normal transit wear and are not considered product damage.

Sales Tax; Customs & Duties

• Sales tax is collected in applicable states per local regulations. An estimated tax may appear at checkout; the final tax will appear on your shipping confirmation.

• International orders (if offered): Customers are the importer of record and responsible for all duties, customs, VAT, and fees due at or before delivery. Rates vary by country.

Returns & Exchanges

• No returns or exchanges are accepted. Please review your cart and shipping details carefully before completing checkout.

Related Policies

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